Data Protection Policy

GARDENPARTY GROUP SAS is the publisher of the Lovee Aquabike website (hereinafter “GARDENPARTY GROUP”).

The protection of your personal data is a priority for us. This policy explains what data we collect, why we collect it, how we use it, and what your rights are. It applies to all visitors, prospects, and customers using the lovee-aquabike.com website (hereinafter the “Site”).

1. Data controller

GARDENPARTY GROUP SAS acts as the data controller for your personal data.

We ensure their confidentiality and implement the necessary technical and organisational measures to guarantee their security. Our service providers are contractually required to maintain the same level of protection.

2. When do we collect your personal data?

We collect your data when you:

create an account on the Site
place an order or use our services
contact our customer service (after-sales, complaints, order tracking)
subscribe to our newsletter or participate in surveys, competitions, or marketing studies
leave a review on our products or services
browse the Site (via cookies and trackers)

3. What data do we collect?

Identity and contact data: surname, first name, address, email, telephone.
Connection data: IP address, browsing logs.
Transactional data: orders, invoices, deliveries.
Data from interactions with our customer service (emails, calls, chat).

4. Purposes and legal bases

Your data is used solely for:

Contract performance: order management, payments, deliveries, invoicing, after-sales service.
Legal obligation: invoicing, product recalls, tax obligations.
Legitimate interest: site improvement, fraud prevention, statistics, informational messages about similar products.
Consent: sending newsletters, targeted advertising, participation in competitions, placement of non-essential cookies.

In the case of automated fraud prevention processing, decisions are made within a controlled framework and may be contested.

5. Retention period

Customer account and history: as long as you are an active customer, then 5 years after your last activity.
Invoices and accounting data: 10 years (legal obligation).
Communications with customer service: max. 6 months.
Non-essential cookies: max. 13 months.

6. Data recipients

Your data is processed only by:

GARDENPARTY GROUP SAS and its subsidiaries,
Our authorised service providers (payment, carriers, after-sales service, emailing, audience analysis).

If data is transferred outside the European Union, appropriate safeguards are in place (standard contractual clauses, legal framework).

7. Your rights

In accordance with the GDPR, you have the following rights:

right to access your data
right to rectification or erasure
right to restrict processing
right to object to certain processing (prospecting, targeted advertising)
right to data portability
right to define post-mortem instructions for your data

You can exercise your rights at any time:

by email: happy@lovee-aquabike.com
by post:
GARDENPARTY GROUP SAS - Compliance Customer Service
7 rue des Platriers
69009 Lyon - France

You will receive a response within a maximum of 1 month, extendable by 2 months in the case of a complex request.

You can also contact the CNIL (www.cnil.fr) if you believe your rights are not being respected.

8. Cookies

The Site uses:

technical cookies (essential for the operation of the site and your basket)
audience measurement cookies (anonymous statistics)
advertising cookies (subject to your consent)

Non-essential cookies are kept for a maximum of 13 months.

You can manage your preferences at any time via your browser or the cookie banner displayed during your first visit.

9. Security and phishing

GARDENPARTY GROUP SAS will never ask you for your bank details or password by email.

If you receive a suspicious message (phishing), do not click on any links and contact our customer service.

10. Policy updates

This policy may be updated. If there are any substantial changes, you will be informed via the Site or by email.